Cancellation & Refund Policy
Transparent terms so you can book with confidence even when mountain weather keeps us guessing.
Rider-initiated cancellations
Cancellations 30+ days before departure receive a full refund less payment gateway fees. 15–30 days qualify for trip credits. Under 15 days we do our best to resell your seat.
Company-initiated changes
If permits or weather force us to adjust dates, you can pick an alternate departure or receive a full refund. We never cancel without offering options.
Weather & route contingencies
Pass closures happen. We always have a reroute or rest day planned so you still get saddle time and experiences.
Refund timeline
Refunds are processed within 7 working days via the original payment method. International refunds may take longer due to bank settlement.